The way you need to follow and what you need to know when you want to return the product you ordered after receiving it due to any problem is as follows:

Within 3 working days following the day your order is received, you must inform your request for change and your product-related problem from the "Customer Services" section of our website or send an e-mail to Kozmetikservis@gmail.com. We kindly request you to send the product back to KozmetikServis.com within 3 business days from the date of delivery in line with the forwarding mail to be sent to you later. Unfortunately, we do not accept exchanges for notifications exceeding 3 business days. When we receive your request, it is evaluated by the authorities and a confirmation e-mail is sent to you when your return is approved.

You must make sure that you return the product to be exchanged with the complete original invoice, the package undamaged, unused, undamaged as a result of usage error, including the order number and the correct address of Kozmetikservis.com. If the invoice of the product is corporate, you must send it together with a 'RETURN INVOICE' issued by the institution for the return process, which is cut as 'Product Unit Price + VAT' without including the shipping share. You should know that we cannot complete the order returns whose invoices are issued on behalf of the institutions unless the 'RETURN INVOICE' is issued.

The box, packaging, and standard accessories, if any, of the product must be included in the package you returned to us in a complete and undamaged form.

Before approving the change, the review of the product is done by 'Kozmetikservis.com - Change Department'.

You will be responsible for the shipping cost of all exchange shipments made under these conditions. However, if the product you want to change is found to be defective, your request will be approved.

About Returns Requests

There is no right of return on our products, only size change.

If our company decides to refund you, we will refund your product price within 10 days following your approval. The product price is refunded to your bank within 7 days following your return confirmation for your credit card payments.

It may take an average of 15 days for the refund deposited on your credit card to be reflected in your bank account. Possible developments that may occur in the period after the transfer of the reimbursed amount in purchases made by credit card to the bank are completely related to the bank transaction process and are not the responsibility of Kozmetikservis.com. Therefore, we do not have the right to intervene in such problems.

Returns Not Right of Withdrawal

The Consumer's 'Right of Withdrawal Without Providing Reason' is valid only for the return of the products for which the return request has been notified within 3 working days after the said purchase. Returns cannot be accepted for periods exceeding 3 business days.

Special Conditions

When your order is delivered, you must open your package and check the product before the courier leaves the delivery place. It is very important to do this, especially with crushed, torn, opened or wet packs. Your product invoice is on the front of the courier bag. In an unexpected situation, if you encounter a problematic product, or if the invoice for the product is not included in the courier bag, you must not receive the package and make a report to the cargo authority and ensure that it is returned to us by the courier company. It is absolutely necessary for product invoice, cancellation and returns.

The return of products whose original packaging is damaged, broken, opened, destroyed, tried, used in any way, damaged due to use or without an original invoice is not accepted.

Return of the product, all standard accessories of the product; packages are received when returned with undamaged and complete original packages and original invoice. There is no refund with the 'Right of Withdrawal' for periods exceeding 3 days after delivery.

The customer is obliged to return the product with its condition at the time of receipt and to pay for the commercial loss resulting from use.